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Bear Town Exeter – Located near Cullompton EX15 1RZ

FAQS

Accessibility & Inclusivity Guide

wHERE ARE YOU?

We are located between Exeter and Cullompton on the B3181.

Bear Town, Westcott, Cullompton, Devon, EX15 1RZ.

WHAT AGE IS BEAR TOWN SUITABLE FOR?

To ensure a safe and secure environment for our youngest explorers we limit the age of our child visitors to a maximum of 7 years old.

Children aged 8 and over will be refused entry.

Non-mobile babies under 12 months are FREE when accompanying a paid child ticket.

Do you charge for adults?
Yes, adults are charged at £2.00 per ticket. Everyone requires a ticket. We strictly limit numbers for a more enjoyable visit for everyone.
Can I bring a buggy / pram?
Where possible we ask you to avoid bringing a buggy into the building to ensure clear walkways but understand this is not always possible.  We just ask that prams are parked considerately to other visitors and do not go in to the town.
Do you have wheelchair access?
Yes, Bear Town is wheelchair friendly with a level floor, wide doors and disabled toilets and static changing tables. If you have any questions, please do not hesitate to contact us ahead of your visit so we can do all we can to ensure an enjoyable time with us.
Is there a bus stop near Bear Town?

The 1A bus route stops at the Merry Harriers, just a quick 2-minute walk away from Bear Town. Please check out the Stagecoach planner, for the latest timetable updates.

CAN I BRING A BIRTHDAY CAKE INTO BEAR TOWN?

We do not allow any external food to be brought into Bear Town.

We do offer a great selection of party packages, which include a whole host of magical birthday touches including a yummy birthday cake.

Whilst we are unable to offer a whole birthday cake for non-party bookings, you are of course welcome to purchase individual cake slices from our fantastic café.

If you have any allergy concerns, please speak to a member of the team who will be happy to help.

If your little one is celebrating their birthday at Bear Town, do mention this to the team at Reception who will give them a Bear Town birthday card and sticker.

What is your cancellation policy?
All tickets are strictly non-refundable. With a minimum of 48 hours notice we can transfer your booking to an alternative available date. Please email hello@beartown.co.uk with your preferred date. You can read our full booking terms and conditions on our Prices and Times page.
Do I have to pre-book?
Pre-booking is essential. Session numbers are strictly limited to ensure a great experience, so we strongly recommend early booking to avoid disappointment.
CAN MY OLDER CHILD VISIT on an adult ticket?
No. To ensure a safe and secure environment for our youngest explorers we limit the age of our child visitors to a maximum of 7 years old. Adult tickets are for people aged 18 and over. We do not offer entry for children aged 8-17 years to ensure an enjoyable experience for our youngest visitors. Children aged 8 and over will be refused entry.
Can I bring my own food in?

Unfortunately not, this includes birthday cakes.

We have a fantastic café offering a great range of fresh local food and hot and cold drinks for everyone to enjoy. Bear Town Food Menu.

Please advise a member of the team about any specific dietary requirements.

What do I need to bring?

Due to hygiene reasons please ensure you and your child wear socks in our play areas. If you forget we have a lovely selection of socks available to purchase from our gift shop.

 

All lost property is kept on site for 14 days only.

do you sell gift vouchers?
Yes we do. Just click on this link and you can select the amount you would like to gift. If the recipient spends under the amount you gift, it remains as a balance they can use towards their next visit. Gift vouchers are valid for 12 months and are sent by email.
do you offer free parking?
Yes, we have a large free car park next to Bear Town.
Do you offer school visits?

Yes, we do offer school and nursery visits. We have great value options for exclusive hire. Visit our website to book your school visit or if you have any questions please email hello@beartown.co.uk with your enquiry.

CAN WE HELP?

If you have a question that we have not answered above please get in touch with us.

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